Full Support Group

The Events Executive is the main point of contact for Events held at Keysoe International. Responsible for the overseeing and success of individual events, this role will act as a liaison between customer and the business.

Key Tasks: 

• Ensure all events are entered correctly on systems such as My Riding Life and My Show Secretary and Equipe.
• Liaise with events admin to ensure staff, stewards and volunteers for all events and shows in relation to Pole Pickers, Fence judges and any further requirements needed.
• Liaise regularly with the Events Manager in relation to overall numbers expected for events and shows.
• Overall responsibility for communication between Keysoe and enquires made through mailbox, social media channels or telephone.
• Ensure customers / guests who visit reception are seen quickly, effectively and professionally through high class customer service.
• Oversee the pre/post admin responsibilities for shows, including payment collections are organised and maintained.
• Ensure all bookings are entered onto the booking system (Priava) to avoid double bookings and event clashing.
• Review and maintain planning documents for all events.
• Provide effective teamwork across all of the event’s function.
• Upskill on all Keysoe systems and processes throughout the office environment.
• Proactive planning and resourcing for future events to ensure development of the Keysoe brand.
• Use initiative to overcome challenges throughout events that often not forthcoming.

• To gain feedback and proactively deal with customer / guest complaints.
• To review events budget with events manager to ensure no overspends are made when planning events.
• Take overall responsibility for specific events assigned from organising and planning through to managing the day and closing down of event.
• Communicate effectively throughout planning events and throughout event days to ensure the smooth operation of the department and events.
• To develop and move the role and department forward through a time of growth and change.   

• Adhoc tasks when requested throughout the wider Keysoe environment

About you: 

All team members have a responsibility to demonstrate and advocate company values at all times; Teamwork, Respect, Integrity, Learning, Sharing. 

• Preferred experience in Events coordination.
• A good understanding of all disciplines of Equestrian Sports and affiliations.
• Pro-active approach to problem solving.
• A strong communicator.
• Experience working to professional standards.